Claude 3.5 Sonnet: AI for Daily Business Tasks

On October 24, Anthropic unveiled an improved version of its Claude 3.5 Sonnet model, a significant advance for those looking for an AI that can alleviate daily business tasks. The main novelty? A feature called Computer Use, which allows Claude to perform actions on a computer by simulating a human user.

What is the “Computer Use” Feature?

Computer Use allows Claude to perform simple tasks on a computer, such as opening browsers, clicking, filling out forms, or interacting with applications, by visually analyzing the screen. This capability represents a major step towards an AI that becomes a true digital assistant, capable of interacting fluidly with software, without a human having to supervise each step.

Use Case: How Claude 3.5 Sonnet Lightens the Work

1. Marketing & CRM
   In marketing and CRM departments, Claude can update customer databases, enrich contact sheets with relevant information, and segment customers based on various criteria. This allows teams to focus more on strategy and high value-added customer interactions rather than on manual data entry.
2. Customer Support
   Claude can automatically manage frequent requests and create tickets, allowing support teams to focus on more complex requests. This rapid support reduces response times and improves customer satisfaction.
3. Sales & Reporting
   With its data consolidation capabilities, Claude can bring together information from various sources to generate comprehensive and accurate reports at the click of a button. A valuable time-saver for sales and analytics teams.
4. Administrative support
   In the administrative field, Claude can generate documents, fill out internal forms and automate repetitive tasks. Teams can thus free themselves from back-office tasks to focus on more strategic missions.

Why is this innovation important?

AI, as an assistant capable of performing actions on a computer, meets the growing need to automate repetitive tasks. The Computer Use function opens the door to new perspectives for businesses that want to optimize productivity without increasing their human workload.

How do I test the beta version?

Claude 3.5 Sonnet is currently available in beta. This means that interested businesses can test this new feature and find out how Claude can fit into their daily workflow.

Claude's ability to manage simple digital tasks marks a new stage in business automation, offering teams an effective ally for administrative and operational tasks.
‍

‍‍‍Jonathan
CEO - AI Strategist
jonathan.delmas@strat37.com