How AI Optimized Operational Reporting for a Digital Infrastructure Leader

Companies managing a high volume of field interventions face a major challenge: centralizing, analyzing, and efficiently utilizing the collected data. Manual reporting is often time-consuming, prone to errors, and slows decision-making. With artificial intelligence, it is now possible to automate this process, improving the accuracy of reports and optimizing team efficiency.

Project Context

Our client, a leader in digital infrastructure, faced several challenges:

• A high volume of data: Hundreds of field interventions per day.
• Inefficient manual reporting: Data entry and processing were lengthy and error-prone.
• Translation and reformulation needs: Ensuring report clarity for different teams.

Automating reporting became essential to improve the quality and speed of data utilization.

Challenges of Manual Reporting

Manually handling field reports presents several difficulties:

1. Significant data entry time: Technicians spent a considerable amount of time writing reports.
2. Errors and inconsistencies: Manual reporting led to omissions or discrepancies in data.
3. Delayed availability of information: Reports had to be validated and processed before they could be used.

Artificial intelligence automates these tasks while ensuring greater data reliability.

The AI Solution Implemented

We deployed an AI-driven solution in three key steps:

1. Automated Translation and Reformulation of Field Notes

AI analyzes technicians' reports and reformulates the information to make it clear and actionable.

2. Integration with ServiceNow

With real-time synchronization, reports are automatically integrated into ServiceNow, eliminating manual data entry.

3. Workflow Optimization

Reports are immediately available to relevant teams, facilitating decision-making and optimizing interventions.

Results Achieved

Automating reporting generated immediate benefits:

• Significant reduction in report writing time: Technicians spent less time on administrative tasks.
• Improved data quality: Standardized and more accurate information.
• Resource optimization: Better data utilization to enhance field interventions.

Why Use AI for Field Reporting?

Artificial intelligence brings major advantages to field report management:

• Automation of repetitive tasks: Saves time and eliminates human errors.
• Data accessibility and centralization: Information is stored and accessible in real-time.
• Better data utilization: Decisions can be made more quickly and accurately.

Conclusion

Thanks to AI, our client transformed a labor-intensive manual process into an automated and efficient solution. Enhancing operational reporting allows for better field intervention management and more effective use of collected data.

Would you like to optimize your field reporting with AI? Contact us to learn how we can support your digital transformation!