An online retailer in the home decor sector was experiencing unexpected fluctuations in key performance indicators: spikes in returns, drops in sales, and variations in customer reviews. Manually identifying the root causes was time-consuming, delaying corrective actions.
These undetected anomalies led to decreased customer satisfaction and increased costs. The client needed a proactive solution to identify issues as soon as they appeared.
With Strat37’s AI Assistant, our client can detect anomalies in real time. The AI continuously monitors and analyzes variables such as regional sales, product returns, and customer reviews, and sends automatic alerts whenever an anomaly is detected.
Today, our client can proactively respond as soon as an anomaly is detected. Real-time anomaly detection allows them to maintain service quality and sustain customer trust.
