Optimizing reporting with AI

Case study:

A major player in the digital infrastructure sector partnered with Strat37 to optimize their operational reporting. By implementing artificial intelligence through the ServiceNow platform, the company transformed its field report management. This strategic change refined the reporting process for hundreds of daily interventions, generating substantial time savings and significantly improving data quality. The result was more effective analysis and improved intervention monitoring, ultimately strengthening operational performance.

Challenges:

The primary challenge was managing and writing reports on interventions carried out by field operators. With hundreds of daily interventions, there was a clear need for a simplified and accurate reporting process to improve productivity and enhance the quality of collected data.

Solution:

Strat37 addressed this challenge by developing a customized solution for automating field reports. The solution uses artificial intelligence to:

1. Reformulate field operators' notes
2. Translate notes into English when necessary

This innovative solution, integrated with ServiceNow, facilitates real-time communication and data processing, improving the accuracy and relevance of reported information.

Implementation:

The solution was implemented through three key components:

1. AI Translation and Reformulation: AI analyzes, reformulates, and (if needed) translates field operators' notes to produce clear and concise reports.
2. ServiceNow Integration: OpenAI communicates directly with ServiceNow, enabling real-time data synchronization and updates.
3. Workflow Optimization: Automated processes reduce administrative burden and increase operational efficiency.

Benefits:

The implementation of this AI-driven solution yielded significant benefits:

1. Time Savings: Automation and intelligent reformulation of reports substantially reduced the time required for writing and validating intervention reports.
2. Improved Data Quality: Report consistency and accuracy improved significantly, facilitating reliable analysis and informed decision-making.
3. Resource Optimization: Field teams can focus more on their core missions with reduced administrative burdens, increasing overall productivity.

Impact:

The automation of field reporting has not only improved operational efficiency but has also strengthened the company's ability to analyze interventions and make decisions based on reliable data. This transformation has positioned the client at the forefront of operational excellence in the digital infrastructure sector.

This case study demonstrates Strat37's expertise in applying AI solutions to real-world operational challenges, showcasing our ability to deliver tangible improvements in efficiency, data quality, and decision-making capabilities.