100% Automated Customer Service

Context

A company managing energy infrastructures was receiving 4,000 emails per year reporting power outages. Manual processing required a full-time employee to analyze the emails and create incident tickets in ServiceNow.

Challenge

• Time-consuming process: Each email was manually reviewed.
• Limited responsiveness: Delays in handling incidents.
• Risk of errors: Incorrect classification impacted customer service.

Solution

Strat37's AI automated email reading, key information extraction, and automatic ticket creation in ServiceNow.

Results

✅ 100% of emails processed automatically
✅ Faster response times
✅ One full-time position freed up

Our client now benefits from optimized incident management, ensuring better service and increased responsiveness.